1. Information We Collect
When you book a tour or interact with our website, we may collect the following types of information:
- Personal Identification Information: Full name, email address, phone number, nationality, passport details (for tour bookings), date of birth.
- Payment Information: Credit card details, billing address, and payment transaction data. All payment information is encrypted and processed securely through third-party payment gateways.
- Travel Preferences: Dietary requirements, accommodation preferences, special requests, and any medical conditions relevant to your travel.
- Technical Data: IP address, browser type, device information, and browsing behavior on our website through cookies and analytics tools.
- Communication Data: Records of correspondence when you contact us via email, WhatsApp, phone, or our contact forms.
2. How We Use Your Information
Your information is used for the following purposes:
- Processing and confirming tour bookings and reservations
- Communicating important travel information, itineraries, and updates
- Processing payments and issuing refunds when applicable
- Providing customer support before, during, and after your tour
- Sending promotional offers and travel inspiration (only with your explicit consent)
- Improving our website and services through analytics
- Complying with legal and regulatory obligations
3. Data Protection & Security
We implement robust security measures to protect your personal data:
- SSL/TLS encryption on all data transmitted through our website
- Secure servers with restricted access and regular security audits
- Strict access controls — only authorized personnel have access to personal data
- Data encryption for stored sensitive information
- Regular staff training on data protection best practices
We never sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and language settings
- Understand how you interact with our site to improve functionality
- Provide relevant content and offers
- Analyze website traffic and usage patterns
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website. We use Google Analytics to collect anonymized usage data.
5. Third-Party Services
We may share your information with trusted third-party service providers to facilitate your travel experience:
- Payment Processors: Stripe, PayPal, and banking partners for secure payment transactions
- Accommodation Partners: Hotels and cruise operators for booking confirmations
- Transportation Providers: Airlines, transfer services, and vehicle rental companies
- Tour Operators: Local guides and activity providers to arrange your experiences
- Analytics Providers: Google Analytics for website improvement
All third-party partners are contractually obligated to protect your data and use it solely for the purpose of providing their services to us.
6. Your Rights
Under applicable data protection laws, including the GDPR for EU residents, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data, subject to legal obligations
- Right to Restrict Processing: Limit how we use your data under certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing for direct marketing or legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Booking-related data is retained for 5 years after your tour for legal and accounting purposes
- Marketing data is retained until you unsubscribe or withdraw consent
- Communication records are retained for 2 years
- Analytics data is retained in anonymized form indefinitely
8. International Data Transfers
As a travel agency based in Egypt, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where required.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
- Email: privacy@ladymorgana.com
- Phone: +20 10 0449 9017
- WhatsApp: +20 10 0449 9017
- Address: 5 Tahrir Street, Downtown Cairo, Egypt
- Data Protection Officer: dpo@ladymorgana.com
We aim to respond to all privacy-related inquiries within 48 hours.
