Frequently Asked Questions

You can book directly through our website by selecting your desired tour and filling out the booking form. Alternatively, you can contact us via phone at +20 10 0449 9017, WhatsApp, or email at info@ladymorgana.com. A 25% deposit is required to confirm your booking, with the remaining balance due 7 days before the tour date.

We offer free cancellation up to 7 days before your scheduled tour date, with a full refund. Cancellations made between 3 to 6 days before the tour receive a 50% refund. Unfortunately, no refund is available for cancellations made less than 48 hours before the tour. In case of unforeseen circumstances, we offer the option to reschedule your tour at no extra cost.

Yes, Egypt is safe for tourists. Lady Morgana prioritizes your safety above all else. We employ licensed guides, use trusted transportation partners with well-maintained vehicles, and provide 24/7 customer support throughout your journey. Tourist destinations in Egypt have robust security measures, and we stay informed on all travel advisories to ensure your peace of mind.

We accept major credit cards including Visa, Mastercard, and American Express. We also accept bank transfers and PayPal payments. Your initial 25% deposit can be paid via any of these methods. The remaining balance is due 7 days before your tour and can be paid using the same methods. All transactions are processed securely.

Absolutely! Customization is one of our specialties. We design personalized itineraries based on your interests, budget, timeline, and travel style. Whether you want to focus on photography, add specific sites, arrange special experiences, or combine different tour types, our team will create the perfect journey tailored just for you.

Most nationalities require a visa to enter Egypt. Many travelers can obtain an e-Visa online before arrival or a visa on arrival at Egyptian airports. We recommend checking the latest visa requirements for your nationality and can assist with guidance on the application process. Passports must be valid for at least 6 months from your date of entry.

We recommend lightweight, breathable clothing suitable for warm weather, along with comfortable walking shoes. Bring a hat, sunglasses, sunscreen, and a reusable water bottle. For visits to mosques and churches, modest clothing covering shoulders and knees is required. Evenings can be cooler, so a light jacket is useful. If you're visiting during winter (November-February), pack warmer layers.

Yes, airport transfers are included in all our multi-day tour packages. For day tours, we can arrange complimentary pickup and drop-off from your hotel or the airport. Our drivers will meet you at the arrival hall with a sign displaying your name, and we monitor flight schedules to adjust for any delays.

All our guides are licensed Egyptologists with extensive knowledge of Egyptian history, archaeology, and culture. We offer guides fluent in English, Arabic, Italian, German, Polish, French, and Spanish. Our guides undergo continuous training and are passionate about sharing Egypt's heritage with travelers from around the world.

The best time to visit Egypt is from October to April when temperatures are milder and more comfortable for sightseeing. December and January are the coolest months, ideal for exploring ancient sites. Summer months (June-August) are hotter but offer lower prices and fewer crowds. The Red Sea region is enjoyable year-round for diving and snorkeling.

We provide 24/7 customer support throughout your journey. You can reach us via WhatsApp at +20 10 0449 9017, by phone, or by email. You will also receive the direct contact number of your guide and our local operations team. We are always available to assist with any questions or concerns during your travels in Egypt.